Message General

Getting Started

• Overview of Message's structure
• Walkthrough of the Messages Tab and inbox
• Walkthrough of the Contacts Tab
• Walkthrough of the Programs Tab
• User permissions overview
• How do I create my account in Message?

Best Practice Cheat Sheets

• Texting Dos and Don'ts
• File Import Checklist
• Avoiding Spam Filters
• User Permissions Overview
• Message Types
• Field Types

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Personal Settings

• How do I reset my password?
• How do I enable text / email notifications?
• How to enable and disable desktop notifications

Reporting & Analytics

• How do I Export Our Message History?
• Guide to analytics
• Message Data Sources Menu
• Data Report Guide - Message History Export
• Leverage Message Data to Understand Trends
• How do I export a contact engagement report?

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Support

• Support

Security

• Web Traffic Blocking Policy Update to Address Cybersecurity Threats (April 2025)

Professional Services

• Message Operational Health Check
• Message Professional Services