Message General

Getting Started

• User Permissions Overview
• Best Practice Cheat Sheets
• How do I create my account in Message?
• Overview of Message's structure
• Walkthrough of the Programs Tab
• Walkthrough of the Contacts Tab

User Guides

• User guide for counselors
• User guide for admins

Personal Settings

• How do I reset my password?
• How do I enable text / email notifications?
• How to enable and disable desktop notifications

Reporting & Analytics

• How do I Export Our Message History?
• How do I export a contact engagement report?
• Guide to analytics
• How do I export the counselor statistics report?

Support

• Support