We strive to provide the best support possible through our available library of support articles and email support.
Support Ticket Submissions:
Support tickets streamline the assistance you receive. Tickets can be submitted through the Message Support portal through the 'SUBMIT A REQUEST' button at the top of the page.
After your ticket has been submitted you will receive responses to your ticket via email as well as ticket updates being available to view directly in the ticket view area of this knowledge base.
Create an Account to Track Your Tickets
Creating a Zendesk account makes it easier to keep track of your support requests. Instead of searching your inbox for replies, you’ll be able to view all your tickets in one place, check their status, and respond directly from the support portal.
How to create your account
Go to the Message Support site (you're on it right now!) and click Sign In in the top right corner.
-
On the sign-in page, select Sign Up under New to Message Support?
Enter your name and email address, then click Sign Up.
Check your email inbox and follow the verification link.
Once you’ve verified your email, you’ll be able to view, track, and respond to all your support tickets from your account dashboard.
Viewing Your Tickets in the Message Support portal:
You have access to a repository where you can view tickets and chats you’ve engaged in.
This feature will make it easier for you to track your previous interactions with our support team and access relevant information about open tickets. You can access this resource after logging in by clicking on your name in the upper right corner of the new support portal and selecting ‘My activities’.
Email:
Please don't hesitate to reach out to us via email at message-support@moderncampus.com. Our team is here to assist you in any way we can.
Comments
Please sign in to leave a comment.