Getting Started

User Guides

• User guide for counselors

  Are you a new counselor-level user in Message? ...

• User guide for admins

  Are you a new admin user in Message? Here are o...

Personal Settings

Reporting & Analytics

• How do I Export Our Message History?

  Message offers a straightforward process for ex...

Support

Message Basics

Advanced Bulk Messaging 

• How do I message a list of contacts from a .csv file?

  Do you need to save your list of recipients or ...

Message Management

Texting Tips 

Inbox Management 

In-App Autoresponders 

Mobile App 

Contacts Best Practices 

CSV Files 

Editing and Updating Contacts 

Troubleshooting Contact Upload Errors 

Automated Imports 

Managing Users

Managing Groups

Program Management

Register for Message Webinars

• Register for Special Topic Webinars!

  Counselors 101 *This webinar wil...

Message 101 Recordings

Special Topic Training Webinars

Other

• Student Engagement Suite Product Roadmap Event (04.11.24)

  In this webinar, our product managers for Messa...

Using Message in Salesforce

Salesforce Troubleshooting

Modern Campus Message for Salesforce

Modern Campus Message Sync

SSO

API

Best Practices

eBook Resources

Announcements

• New Support Contact Email and Web Addresses

  Effective May 15, 2024 the Support Resource Por...

• 'Signal Vine' is becoming 'Message'

  As part of our commitment to innovation and con...

Announcements