Your Message Data
Data can be an invaluable resource when analyzing trends and making decisions. Below you will find a compiled list of data sources you can find in the Message platform.
- Export Message History
- Contact Data File
- Analytics Dashboard: Landing Page
- Analytics Dashboard: Contact Engagement Report
- Analytics Dashboard: Message Statistics
- Analytics Dashboard: Counselor Statistics Report
Export Message History
View message statistics exported as spreadsheet. This report will provide data on Program messages received, manual messages received, total inbound messages received, total outbound messages, and more.
Learn how to export your message history here.
Decode your message history data file here.
Learn how to interpret this data and create Pivot Tables here.
Contact Data File
Export the most current data file for your program's contacts. This will included personal information including phone number, program ID, first name, and last name. In addition, it will include all custom fields unique to your organization.
Learn how to export your contact data file here.
Analytics Dashboard: Landing Page
Find real time stats on contact opt ins, engagement rates, program message response rates, counselor usage statistics, and more.
Learn more about the analytics dashboard with this guide to analytics.
Analytics Dashboard: Contact Engagement Report
Contact engagement statistics are provided on a program-wide basis on your analytics dashboard. Click view statistics to view and export individual contact engagement data.
Learn how to export your contact engagement report here.
Analytics Dashboard: Message Statistics
Message statistics will provide you with data on your program message utilization and responses. Quick statistics on response to program messages, manual nudges and replies, messages sent, and messages received are located on your analytics dashboard.
Click "view statistics" to see a more detailed timeline of Program Message statistics.
Analytics Dashboard: Counselor Statistics Report
You will see the program's total number of users with counselor permissions, and the average number of contacts per counselor. Below, you will see the names of the counselors with the highest number of outbound messages, the highest response rate, the most contacts, and the fewest contacts.
Learn how to export your counselor statistics report here.
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