Message Operational Health Check

Optimize Your Communication Experience

The Operational Health Check helps your staff optimize Modern Campus Message, addressing questions, concerns, or new needs since setup. Collaborate with our Professional Service team for personalized support to improve platform use and ensure smooth operation.

Contact your account manager today to schedule your Operational Health Check!

Objectives:

1. Maximize Value 

   • Leverage Message’s full range of tools including conversational texting, campaigns, and data insights.

2. Enhance User Experience

   • Improve overall engagement and satisfaction.

3. Boost Efficiency

   • Explore enhancements for operational excellence.

4. Resolve Pain Points

   • Address issues faced by operational users.

5. Follow Best Practices

   • Align with higher ed communication strategies and industry benchmarks

Key Activities Include:

1. Role-Based Review

   • Identify pain points in functional areas by role.

2. Solution Brainstorming

   • Develop practical solutions for identified challenges.

3. Knowledge Transfer

   • Provide rapid training on underused features and product knowledge sharing.

4. Functionality Assessment

   • Identify opportunities for improved audience targeting, messaging templates, opt-out
     management, and integrations.

5. Expert Guidance

   • Benefit from best practices from over 400 Message partner campuses.

6. Enhancement Prioritization

   • Identify and implement the recommended changes

A Customized Approach:

Our consultant will collaborate with you to create an agenda that addresses your organization’s specific goals. Sessions are planned based on your needs and the information provided to ensure relevance and effectiveness.

1. Outcomes

   • Upon completion, you'll receive a Comprehensive Findings Report which includes session summary notes as well as our recommendations on:

2. Action Items

   • Immediate and long-term next steps.

3. Utilization Assessment

   • Recommendations for functionality and process changes.

4. Training Opportunities

   1. Additional training or module usage suggestions.

5. Enhancement Summary

   • Prioritized functionality enhancements or potential customizations.

The report findings are reviewed with our Product Team who will confirm if any items fall into the
categories of a product roadmap enhancement or a professional services engagement.

Contact your account manager today to schedule your Operational Health Check!