Modern Campus Message offers different message types depending on what you need to send, who you need to reach, and whether the message should be sent manually or as part of a scheduled workflow.
Use this guide to understand when to use one-to-one messages, quick messages, and programmed messages.
Message type overview
| Message type | Best used for | Who can send |
|---|---|---|
| One-to-one messages | Individual conversations and follow-up messages | Admins and counselors |
| Quick messages | Messaging multiple participants, groups, or a whole program | Admins and counselors |
| Programmed messages | Automated response chains, MMS, and saved participant responses | Admins |
One-to-one messages
Use a one-to-one message when you need to communicate directly with an individual participant.
When to send
One-to-one messages are best for:
- Messaging students one-on-one.
- Responding to participants’ questions.
- Following up after a meeting or request.
Who can send
Admins and counselors can send or schedule one-to-one messages from the participant’s profile.
Quick messages
Use a quick message when you need to send a message to multiple participants at once.
When to send
Quick messages are best for:
- Messaging multiple participants, groups, or a whole program.
- Generating messages based on advanced search results.
Who can send
Admins and counselors can send or schedule quick messages from any tab in Modern Campus Message.
Programmed messages
Use a programmed message when the message is part of a scheduled or automated communication workflow.
When to send
Programmed messages are best for:
- Attaching MMS, such as images, GIFs, or infographics.
- Setting up automated response chains.
- Saving student responses to their profile.
Who can send
Admins can schedule programmed messages by filling out a message template and sending it to the CSM.
Choosing the right message type
| Need | Recommended message type |
|---|---|
| Reply to one participant’s question | One-to-one message |
| Follow up after a meeting with one participant | One-to-one message |
| Send the same message to a group of participants | Quick message |
| Message participants from advanced search results | Quick message |
| Send MMS as part of a planned message | Programmed message |
| Build an automated response chain | Programmed message |
| Save student responses to the participant profile | Programmed message |
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