How do I opt a contact out?

All users

Contact profile (accessible by clicking a contacts name anywhere on the site)


Message will automatically stop, or opt out, any contacts that text in stopcancel, or unsubscribe. If they send a message indicating they would like to opt out not using those specific words, users can manually stop the contact.

Contacts can also be opted out in bulk. For more information on opting contacts out in bulk, click here

In the profile, look for the green checkmark and Opted In under Status. To the right, click Set as opted out
In the contact's profile, we'll click on Set as opted out under Status.
Image of contact's profile
The red X indicates that the contact is now opted out.
Image of contact opted-out of program
Opting contacts out does not prevent them from texting you. If a contact texts back and you would like to answer them or opt them back in to receiving messages, click here to learn how to restart contacts.
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