How do I opt contacts back in in bulk?

Users can opt contacts back in to receiving messages manually, either individually or in bulk. For more information on restarting contacts individually, click here.

Restart Contacts in Bulk

To restart contacts in bulk, you’ll create a CSV file and import it into Message.

Step 1: Create the CSV File

1. Create a CSV file with two columns: customer_id and active.

2. Enter the customer_id for each contact you want to opt back in.

3. Set the active value to TRUE for each contact.

4. Save the file as a CSV. 

   

Step 2: Import the CSV File into Message

5. In Message, select the Programs tab.

6. Select the Import Contacts tab.

7. Choose the appropriate program from the left-hand menu.

8. Click Upload File and upload your CSV file.

9. Uncheck Import new contacts, and check Update existing contacts.

10. When the list of profile fields appears:

• Select active.

• If your CSV includes additional columns, you may also select those fields as needed.

11. Choose an error setting:

• The default option imports the file only if no errors are found.

• The alternate option runs the file even if errors occur and provides details on skipped rows and reasons.

12. Click Start Import.

Once the import is complete, a summary will display the number of updated contacts and any errors encountered.

For more advanced workflows, contact support about adding automation to automatically restart contacts when they text keywords such as START, JOIN, or SUBSCRIBE.