How do I opt contacts out in bulk?

Message automatically opts out contacts who text keywords such as STOP, CANCEL, or UNSUBSCRIBE. (Contact your Account Manager to add additional custom opt-out keywords.) Users can also opt out contacts manually, either individually or in bulk.

For more information on opting out contacts individually, click here.

Opt Contacts Out in Bulk

To opt contacts out in bulk, you’ll first create a CSV file and then import it into Message.

Step 1: Create the CSV File

1. Create a CSV file with two columns: customer_id and active.

2. Enter the customer_id for each contact you want to opt out.

3. Set the active value to FALSE for each contact.

4. Save the file as a CSV. 

   

    

Step 2: Import the CSV File into Message

5. In Message, select the Programs tab.

6. Select the Import Contacts tab.

7. Choose the appropriate program from the left-hand menu.

8. Click Upload File and upload your CSV file. 

   

9. Uncheck Import new contacts, and check Update existing contacts.

10. When the list of profile fields appears:

• Select active.

• If your CSV includes additional columns, you may also select those fields as needed.

11. Choose an error setting:

• The default option imports the file only if no errors are found.

• The alternate option runs the file even if errors occur and provides details on skipped rows and reasons.

12. Click Start Import. 

    

Once the import is complete, a summary will display the number of updated contacts and any errors encountered.