If a contact sends a message indicating they would like to start receiving messages again, you can manually opt the contact back in by following the steps below. Any admin can restart a contact, but counselors can only opt a contact back in if an admin has enabled that permission.
Contacts can also be opted back in in bulk. For more information on restarting contacts in bulk, click here.
Restart a Contact Individually
Open the contact’s profile.
In the Status section, locate the red X and Opted Out label.
Click Set as opted in to the right of the status.
After restarting the contact:
A green checkmark appears, indicating the contact is now opted in and eligible to receive messages.
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