How do I delete a group_list?

Delete a Group

To delete a group in Message, you must first remove every contact from that group. Once no contacts belong to the group, it is automatically removed.

Before You Begin

Before removing contacts from a group, confirm the following:

• You are exporting contacts from the correct program that contains the group.

• You have identified the exact group name as it appears in Message (group names are case-sensitive).

• Every contact in the file will still belong to at least one group after the update.

• You are comfortable making bulk updates using a CSV import.

   

Remove All Contacts from a Group

Step 1: Export Contact Data

1. Export contact data from the program that contains the group.

2. For detailed export instructions, click here.

Step 2: Prepare the CSV File

1. Open the exported file.

2. Delete all columns except:

   • signalvine_id or customer_id

   • group_list

You will make all changes in the group_list column.

Step 3: Remove the Group Value

1. In the group_list column, remove the group you want to delete.

   • We recommend using Find and Replace to remove the group name.

2. Ensure each contact still belongs to at least one group.

   • If a contact was in multiple groups, remove the group name and the associated semicolon (;) to preserve formatting.

3. Save the file as a CSV.

Step 4: Import the Updated File

1. In Message, select the Programs tab.

2. Select the Import Contacts tab.

3. Choose the appropriate program from the left-hand menu.

4. Click Upload File and upload your CSV file.

5. Select Update existing contacts.

6. When prompted to choose fields to update, select group_list.

7. Choose the error setting Only import the file if there are no errors (recommended).

8. Click Start Import.

Once the import completes, the group is removed. If no contacts remain associated with the group, it is deleted automatically.

Common Mistakes to Avoid

• Leaving the group_list field blank for a contact

• Removing all groups from a contact instead of replacing the deleted group with another group

• Forgetting to remove the semicolon (;) when deleting a group from a multi-group list

• Importing the file into the wrong program

• Selecting Import new contacts instead of Update existing contacts