Webinar Q&A

I will be using the program to send bulk texts to up to 100 persons at a time to remind them of an upcoming required meeting. Im wondering how to import contacts/create contacts and then send a bulk text. Also, I will need to create multiple contacts/groups.

There are a couple of options for how to get this message out! One way is to use an existing data field (or a new campaign field) to identify these folks, with data imported via CSV. You could then use advanced search to send the message.
Support article about advanced search: https://message-support.moderncampus.com/hc/en-us/articles/27004982428429-Send-a-message-to-more-than-one-contact-using-the-advanced-search-rule-builder 
Webinar covering advanced search and bulk messaging: https://message-support.moderncampus.com/hc/en-us/articles/19469263594253-Advanced-Search-Bulk-Message-September-2023-Webinar

If you have a list of folks already in the program and have their ID numbers or phone numbers as a list, the other option is to paste in that list to create a new message. This support article outlines that process - https://message-support.moderncampus.com/hc/en-us/articles/20685925434637-How-do-I-message-a-list-of-contacts-from-a-csv-file

Is the no action needed automatically checked when you read it and you'd have to acitvely check actively conversation?

Messages are in Active Conversations even if they have been read. The only times they are automatically moved to No Action Needed is if they get an automated response (like a handler in a program message setup by our engineers) or if a user has changed their settings to automatically move messages when they reply. This article reviews the setting for automatically moving messages - https://message-support.moderncampus.com/hc/en-us/articles/21931947444749-Automatically-Move-Messages-to-No-Action-Needed-After-Responding

Great! Now I need to learn how to create a contact list and import a CSV to that contact list :)

We are here to help! We also have this specialized webinar Kelsey did last year covering data imports https://message-support.moderncampus.com/hc/en-us/articles/28916279275661-Contact-Data-Management-with-Upload-Errors-Webinar-August-2024

Any advice on best practices for times to text? Or best calls to action?

We strongly encourage folks to limit texting to 8am - 9pm to ensure mobile carriers don’t block the messages or flag as spam. Calls to action really depend on your program area or goal for the texting - are you trying to increase engagement, are you trying to gather data from folks, are you trying to get them to complete something, etc.

Learn more about carrier compliance here: FCC Compliance and Carrier Regulations Webinar - April 2025